Frequently Asked Questions

Have a specific question or need help?
Email us at customerservice@scentbeauty.com, and someone on our lovely team will assist you within 1 business day.

Customer Service hours are Monday through Friday 9 to 5 EST.

General Inquiries

Where is my order?
Order processing time is approximately 2 business days. Once your order has shipped, you'll receive an email confirmation with your tracking number.

Where does Scent Beauty ship?
We currently share our scents with customers across the United States. At this time we are unable to ship to US territories including APO, DPO, and FPO locations.

What is your return policy?
We at Scent Beauty want you to love your products. If you are not satisfied with your order, we accept returns up to 30 from purchase date.

Please visit http://dollypartoncosmetics.returnscenter.com to start your return.

Can I cancel or update my order?

Unfortunately, we are unable to accommodate order cancellations or modifications at this time. Please reach out for assistance for any inquiries.